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Payments & Withdrawals

Learn everything about managing your money on StoxPlay - from adding funds to withdrawing your winnings securely.

Bank Transfer

NEFT/IMPS transfers

No Fees

UPI

Instant payments

Instant

Cards

Debit & Credit cards

2% Fee

Wallets

Digital wallets

Limited
Adding and verifying payment methods

Learn how to securely add bank accounts, UPI, and other payment methods to your StoxPlay account.

Beginner5 min read

Overview

Setting up reliable payment methods is essential for smooth deposits and withdrawals on StoxPlay. We support multiple secure payment options.

Payment Methods

Bank Account Transfer (NEFT/IMPS)
UPI (Google Pay, PhonePe, Paytm, etc.)
Debit Cards (Visa, Mastercard, RuPay)
Credit Cards (limited support)
Net Banking from major banks
Digital Wallets (Paytm, Mobikwik)

Step-by-Step Guide

1
Go to Account Settings > Payment Methods
2
Click 'Add New Payment Method'
3
Choose your preferred payment type
4
Enter accurate account/card details
5
Verify with OTP or small test transaction
6
Set as primary method for withdrawals

Important Tips

Use accounts in your verified name only
Double-check all entered details
Keep payment methods updated
Enable SMS alerts for transactions
Making deposits and adding funds

Step-by-step guide to adding money to your StoxPlay wallet for contest entries.

Beginner4 min read

Overview

Adding funds to your StoxPlay wallet is quick and secure. Choose from multiple payment options based on your convenience.

Limits & Features

Minimum deposit: ₹10
Maximum deposit: ₹1,00,000 per transaction
Daily deposit limit: ₹2,00,000
Monthly deposit limit: ₹10,00,000
Instant processing for most methods
No deposit fees for bank transfers

Step-by-Step Guide

1
Click 'Add Cash' from your wallet
2
Enter the amount you want to deposit
3
Select your preferred payment method
4
Complete payment through secure gateway
5
Receive confirmation SMS and email
6
Funds reflect in wallet within minutes

Important Tips

Start with smaller amounts initially
Use secure internet connection
Save payment receipts for records
Contact support if deposit fails
Withdrawal process and requirements

Complete guide to withdrawing your winnings from StoxPlay to your bank account.

Beginner6 min read

Overview

Withdrawing your winnings is straightforward once you complete the necessary verification steps. We ensure secure and timely payouts.

Requirements

Completed KYC verification
Verified bank account in your name
Minimum withdrawal amount: ₹100
Account must be active for 24+ hours
No pending contest entries
Valid government ID on file

Step-by-Step Guide

1
Go to Wallet > Withdraw Funds
2
Enter withdrawal amount (min ₹100)
3
Select verified bank account
4
Confirm withdrawal with OTP
5
Wait for processing (1-3 business days)
6
Receive confirmation once processed

Important Tips

Withdraw to the same account used for deposits
Process withdrawals during business hours
Keep some balance for future contests
Track withdrawal status in transaction history
Transaction fees and processing times

Understand the fee structure and processing times for different payment methods.

Beginner4 min read

Overview

StoxPlay maintains transparent fee structures with competitive rates. Understanding fees and processing times helps you plan your transactions better.

Fee Structure

Deposits: Free for bank transfers and UPI
Deposits: 2% fee for credit cards
Withdrawals: Free for amounts above ₹500
Withdrawals: ₹10 fee for amounts below ₹500
Payment gateway charges may apply
No hidden or additional charges

Step-by-Step Guide

1
Check current fee structure in app settings
2
Choose payment methods with lower fees
3
Plan withdrawals to minimize fee impact
4
Monitor processing times for each method
5
Keep transaction receipts for reference
6
Contact support for fee-related queries

Important Tips

Use bank transfers for fee-free deposits
Withdraw larger amounts to avoid fees
Check processing times before urgent transactions
Plan deposits during business hours for faster processing
KYC requirements for withdrawals

Essential documentation and verification steps required before you can withdraw winnings.

Beginner5 min read

Overview

KYC (Know Your Customer) verification is mandatory for withdrawals and ensures compliance with financial regulations while protecting your account.

Required Documents

Government-issued photo ID (Aadhaar/PAN/Passport)
Address proof (Utility bill/Bank statement)
Bank account proof (Cancelled cheque/Passbook)
Recent photograph (if not on ID)
Income proof (for high-value transactions)
All documents must be valid and clear

Step-by-Step Guide

1
Navigate to Account Settings > KYC Verification
2
Upload clear photos of required documents
3
Fill in personal details accurately
4
Submit application for review
5
Wait for verification (24-48 hours)
6
Receive confirmation email once approved

Important Tips

Ensure all document corners are visible
Use good lighting for clear photos
Match names across all documents
Complete KYC before making large deposits
Troubleshooting payment issues

Common payment problems and their solutions to ensure smooth transactions.

Intermediate6 min read

Overview

Payment issues can occur due to various reasons. Understanding common problems and their solutions helps resolve issues quickly.

Common Issues

Payment gateway timeouts
Insufficient bank balance
Daily transaction limits exceeded
Incorrect payment details
Network connectivity problems
Bank server maintenance

Step-by-Step Guide

1
Check your internet connection stability
2
Verify sufficient balance in payment account
3
Confirm payment details are correct
4
Try alternative payment method
5
Clear browser cache and cookies
6
Contact support if issue persists

Important Tips

Keep multiple payment methods active
Check bank SMS for transaction status
Don't refresh page during payment
Use updated browser versions

Payment Issues?

Having trouble with deposits or withdrawals? Our support team can help resolve payment-related issues quickly.